Blog post by Ricky O'Neill
The psychology of videoconferencing
“In a phone conversation a pause can mean any number of different things, such as disagreement, boredom, reflection or even agreement. But with visuals added it immediately becomes clearer what a pause means,” said Duff.
See the full article:
http://www.vnunet.com/vnunet/analysis/2235284/analysis-psychology
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